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90% of enterprise conversations aren’t retained1

This makes it important to have a clear, reliable way to capture and review recorded conversations.

Voice artificial intelligence (AI) enables you to analyze voice data in your business in every moment—across multiple platforms, endpoints, and devices. This empowers you with the ability to review calls later and trigger alerts. Combined with AI-based analytics, you can discover things you missed, opportunities, and risks that may result in better business decisions.

See what you're not hearing. Regardless of your business size, you can improve collaboration, offer better customer service, and discover new revenue streams with voice analytics and AI.

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Get measurable results and actionable insights with AI

How much more could you accomplish if you could learn more from business conversations? With AT&T as your provider, voice analytics and AI can help meet crucial compliance mandates, reduce revenue leakage, heighten customer experience, and level up employee performance.
Unlock the potential of your conversational intelligence now.
Compliance
The Voice Intelligence Cloud enables secure capture of voice data and access all voice data for rapid alerts and investigations.
Increased Sales
Enrich customer data with critical insights and records of every conversation. Leverage data to boost employee productivity.
Improved CX
One system for all voice calls with sentiment, tone and call analysis out of the box. Don’t limit your insights or access.
Reduced Cost
Reduce costs by greater than 10x with a native solution to voice and video applications used across your organization.
Download the whitepaper to learn more about the six benefits of unified call recording.
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Only 10% of critical business conversations are captured2

This means that the most important communications you’re having with your customers disappear once they’ve taken place; ones that would be invaluable in training, improving customer experience, improving revenue and meeting mandated compliance requirements. Within the Voice Intelligence Cloud, you can capture and store securely those conversations and surface their details quickly and easily.
2 https://www.forbes.com/sites/baininsights/2017/04/13/reinventing-the-bank-contact-center/?sh=4a6f65b7f26b
Top 5 challenges that AT&T Voice Analytics
and AI solve
1 Maintaining employee oversight
Develops deeper ‘Know Your Employee’ fundamentals utilizing conversational intelligence.
2 Losing institutional /tribal knowledge
Surfaces the types of dialogue to leverage for ongoing growth of company culture and tribal knowledge.
3 Onboarding new employees
Harnesses onboarding conversations to create and improve training materials across all platforms - voice, video, and chat.
4 Lack of a comprehensive strategy
Uses conversational data insights for modelling the new hybrid workplace strategy. Refine to optimize and develop best practices.
5 Old tech systems / technology debt
Modernize with Dubber’s cloud-based SaaS + API; a single secure access point to unify, store and analyze voice data, integrable into single pane of glass dashboards for end-to-end analysis and insight, with the ability to easily port legacy data.
Gartner predicts that by 2025, 75% of all conversations at work will be recorded.3
Organizations must think about how to collect that data, analyze it and use it, optimizing performance across the business.
3 https://www.gartner.com/smarterwithgartner/gartner-top-10-strategic-predictions-for-2021-and-beyond
Not all call recording is created equal.
Legacy solutions are costly and inefficient. Until now it has been application and function-specific, stored in a hybrid environment, and not easily scaled or accessed.
The Voice Intelligence Cloud
Voice, video, chat captured from any endpoint, any location, at any time, all stored compliantly and securely to the Voice Intelligence Cloud.
These capabilities are powerful. To protect business and public interests, it’s important to stay ahead of mandates with continuous compliance technology.
Get your compliance guide

Every conversation counts

Have you ever tried to remember an important point from a long-ago conversation? In business, it’s vital to have access to all your conversational data to make sure those important points are available to you.

Legacy systems may employ both on-premises and off-premises storage for data, siloing important information where it is inaccessible and not searchable. While moving calls to the cloud is an important step towards improved business outcomes and customer experience, the entirety of the organization benefits from application of The Voice Intelligence cloud.

Legacy Solutions

Voice Intelligence Cloud

Incoming Conversational Data

Storage

Outcomes

  • Desk Calls
  • Call Center
  • Video Calls
  • Mobile Calls
  • Messages
ON-PREMISE
OFF-PREMISE
ON-PREMISE
THE VOICE INTELLIGENCE CLOUD
RECORD & REPLAY

Compliantly-stored recordings with controlled replay, beautiful transcriptions and instantly-searchable conversations.

REVEAL

Powerful analysis of your communications can bring to the surface a hidden treasure of information. With no hardware required, call recordings, their insights, beautiful transcriptions, alerts, and more are delivered from the Voice Intelligence Cloud to your browser.

  • Hard-to-find data
  • Lost conversations
  • High cost
  • Unscalable system
  • Access, reporting, real-time search
  • Artificial intelligence-based data enrichment and automation
  • Security and compliance
  • Data analytics and integration

and see how conversational data elevates your business

Voice Intelligence Cloud in action

  • Retail
    Your customers are talking about the experience they have with your retail business. Are you listening? If you aren’t, how will you know what the experience is?
    Real-time customer experience data from every conversation they have with you provides a vital lens into what’s working and what isn’t. Resolve disputes faster based on what was said. Enhance customer data sets with an accurate record of conversations.
  • Healthcare
    You know that managing patient data is vital not only to protecting their privacy, but in delivering quality care and a quality experience. But are you aware of the ways that voice intelligence can help you with this?
    Whether you’re a health insurance provider, doctor’s office, or hospital, accountability in securing important patient data, staying compliant with HIPAA, this technology can help you deliver more. Real-time search of diverse data across channels empowers an organization to meet emerging demands.
  • Education
    How can you better understand the communication needs of the thousands of students your organization is responsible for? Unified Conversational Recording empowers you to better understand their requirements.
    This technology helps to simplify operations, improve engagement, and encourage collaboration from end-to-end. In today’s environment where virtual classrooms and online communications are becoming more and more prevalent, having this ability has become an imperative.
  • Public Sector
    Being in the Public Sector, you’re aware of how powerful the voice of your constituents can be. How can you stay ahead of understanding their needs?
    Keeping a finger on their mood and sentiment can help governments both large and small become more responsive. The Voice Intelligence Cloud makes it possible to instantly measure the satisfaction of every caller. This solution quickly gives pointers for the calls that may need closer examination. Organizations may use recordings for staff training and ask staff to identify calls that managers should hear.
  • Finance
    Your priority is to help your customers protect their financial wellbeing. Since much of this care is over the phone, your modern financial institution can deliver a higher level of service.
    The Voice Intelligence Cloud enables you to do so. This solution delivers secure and compliant recording, as well as capture and analysis of mobile phone calls and other communications between financial advisers, traders, and clients. Institutions are able to record and automatically transcribe calls in multiple languages with proactive compliance. In addition, the Voice Intelligence Cloud scans for keywords and phrases in calls that may signal a security breach, sending real-time alerts and notifications to address a potential attack.
  • Manufacturing
    Two leading areas in which conversational intelligence can benefit the manufacturing sector are in employee performance and regulatory compliance. AI-powered analytics are a powerful tool to achieve success in both cases, allowing businesses to effortlessly find critical insights with transcriptions enhanced by machine learning. Additionally, automated workflows, connections to crucial applications and federated data is all possible with API access.

Get started with a demo.

Schedule a consultation with a representative to kickstart your AI and voice analytics journey now. We can help you to make an informed decision regarding next steps.